{"id":4558,"date":"2024-04-02T20:37:06","date_gmt":"2024-04-02T23:37:06","guid":{"rendered":"https:\/\/grupofenix.info\/?post_type=service&#038;p=4558"},"modified":"2024-07-19T12:21:00","modified_gmt":"2024-07-19T15:21:00","slug":"atendimento-ao-cliente","status":"publish","type":"service","link":"https:\/\/grupofenix.info\/index.php\/service\/atendimento-ao-cliente\/","title":{"rendered":"Atendimento ao Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4558\" class=\"elementor elementor-4558\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5d503 e-flex e-con-boxed e-con e-parent\" data-id=\"1b5d503\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b973494 elementor-widget elementor-widget-vankine-text-editor-v1\" data-id=\"b973494\" data-element_type=\"widget\" data-widget_type=\"vankine-text-editor-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t   <div class=\"position-relative position_p_relative\">\r\n        <h5>O\u00a0<strong>atendimento ao cliente nos servi\u00e7os funer\u00e1rios<\/strong> \u00e9 uma parte essencial para proporcionar uma experi\u00eancia sens\u00edvel e respeitosa para as fam\u00edlias enlutadas. Aqui est\u00e3o algumas diretrizes sobre como esse atendimento \u00e9 realizado no Grupo F\u00eanix.<\/h5>    <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb968cc e-flex e-con-boxed e-con e-parent\" data-id=\"cb968cc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b69b09c elementor-widget elementor-widget-image\" data-id=\"b69b09c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"https:\/\/grupofenix.info\/wp-content\/uploads\/2024\/04\/GrupoFenix_47.jpg\" class=\"attachment-large size-large wp-image-4560\" alt=\"\" srcset=\"https:\/\/grupofenix.info\/wp-content\/uploads\/2024\/04\/GrupoFenix_47.jpg 1024w, https:\/\/grupofenix.info\/wp-content\/uploads\/2024\/04\/GrupoFenix_47-300x232.jpg 300w, https:\/\/grupofenix.info\/wp-content\/uploads\/2024\/04\/GrupoFenix_47-768x593.jpg 768w, https:\/\/grupofenix.info\/wp-content\/uploads\/2024\/04\/GrupoFenix_47-600x463.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e24665 e-flex e-con-boxed e-con e-parent\" data-id=\"4e24665\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1266d8f elementor-widget elementor-widget-vankine-text-editor-v1\" data-id=\"1266d8f\" data-element_type=\"widget\" data-widget_type=\"vankine-text-editor-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t   <div class=\"position-relative position_p_relative\">\r\n        <ol><li><strong>Empatia e Sensibilidade:<\/strong><\/li><\/ol><p>Nossos profissionais funer\u00e1rios demonstram empatia e sensibilidade ao lidar com as fam\u00edlias enlutadas. Isso envolve ouvir com compreens\u00e3o, escolher as palavras com cuidado e reconhecer a dor que est\u00e3o enfrentando.<\/p><ol start=\"2\"><li><strong>Comunica\u00e7\u00e3o Clara e Transparente:<\/strong><\/li><\/ol><p>Explicamos todos os procedimentos, op\u00e7\u00f5es e custos de maneira clara e transparente. Entendemos que as fam\u00edlias precisam entender o que est\u00e1 acontecendo e quais s\u00e3o suas escolhas.<\/p><ol start=\"3\"><li><strong>Respeito e Discri\u00e7\u00e3o:<\/strong><\/li><\/ol><p>Tratamos as fam\u00edlias com respeito e discri\u00e7\u00e3o. Isso inclui manter a confidencialidade, ser respeitoso com as cren\u00e7as e tradi\u00e7\u00f5es culturais e garantir que o ambiente seja adequado para o luto.<\/p><ol start=\"4\"><li><strong>Organiza\u00e7\u00e3o e Log\u00edstica:<\/strong><\/li><\/ol><p>Ajudamos as fam\u00edlias a lidarem com a log\u00edstica do funeral, como agendar hor\u00e1rios, preparar documentos e coordenar com outros profissionais envolvidos (como cemit\u00e9rios e cremat\u00f3rios).<\/p><ol start=\"5\"><li><strong>Apoio Cont\u00ednuo:<\/strong><\/li><\/ol><p>O atendimento ao cliente n\u00e3o termina ap\u00f3s o funeral. Oferecemos suporte cont\u00ednuo, como orienta\u00e7\u00f5es sobre luto, recursos para apoio emocional e assist\u00eancia com quest\u00f5es legais.<\/p><ol start=\"6\"><li><strong>Personaliza\u00e7\u00e3o:<\/strong><\/li><\/ol><p>Cada fam\u00edlia \u00e9 \u00fanica. Personalizamos o atendimento de acordo com suas necessidades e prefer\u00eancias. Isso pode incluir detalhes espec\u00edficos da cerim\u00f4nia, como m\u00fasica, flores e decora\u00e7\u00e3o.<\/p><p>Em resumo, o \u00a0atendimento do Grupo F\u00eanix para nossos cliente nos servi\u00e7os funer\u00e1rios \u00e9 compassivo, informativo e adaptado \u00e0s necessidades individuais de cada fam\u00edlia.<\/p>    <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e30227 e-flex e-con-boxed e-con e-parent\" data-id=\"9e30227\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcf010 elementor-widget elementor-widget-vankine-themebtns-v1\" data-id=\"6bcf010\" data-element_type=\"widget\" data-widget_type=\"vankine-themebtns-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t                 <div class=\"theme_btn_all\">\r\n            <a href=\"https:\/\/grupofenix.info\/index.php\/servicos\/\"    rel=&quot;nofollow&quot; class=\"theme_btn\">\r\n            \t\r\n              Conhe\u00e7a nossos servi\u00e7os                                                                                <span><svg aria-hidden=\"false\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg><\/span>\r\n                        \t\r\n                \t\r\n                \t\r\n            <\/a>\r\n        <\/div>\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Somos uma equipe sens\u00edveis, compreensivos e dispostos a responder a todas as suas perguntas<\/p>\n","protected":false},"featured_media":4560,"parent":0,"comment_status":"open","ping_status":"closed","template":"","service_category":[63],"class_list":["post-4558","service","type-service","status-publish","has-post-thumbnail","hentry","service_category-diferencias2"],"_links":{"self":[{"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/service\/4558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/service"}],"about":[{"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/types\/service"}],"replies":[{"embeddable":true,"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/comments?post=4558"}],"version-history":[{"count":13,"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/service\/4558\/revisions"}],"predecessor-version":[{"id":5672,"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/service\/4558\/revisions\/5672"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/media\/4560"}],"wp:attachment":[{"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/media?parent=4558"}],"wp:term":[{"taxonomy":"service_category","embeddable":true,"href":"https:\/\/grupofenix.info\/index.php\/wp-json\/wp\/v2\/service_category?post=4558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}